Book with your airline
Ask for assistance when you book, or contact your airline at least 48 hours before you fly. Tell them about any equipment. Getting assistance.
Arrive early
The airport strongly recommends registering at the assisted travel desk at least 3 hours before departure.
Register at the desk or a help point
The desk is on the ground floor, between Costa and SPAR, before security. Help points can call the team to meet you.
Assistance help points
Help point locations
| Help point | Where |
|---|---|
| Premium Set Down | Near the disabled bays |
| Car Park 1 | Ground floor, near the disabled bays |
| Car Parks 2 and 3 | Ground floor, near the disabled bays |
| Car Parks 4 and 5 | Accessible bus service to the terminal |
| Drop Off car park | Near the entry and exit barriers |
| Birmingham International station | First floor, next to the Air-Rail Link entrance |
| Outside the terminal | Between Entrance C and the arrivals door, and between Entrances B and C |
From the airport's where to go page. The maximum wait for collection from a help point is 30 minutes. Guests at the on-site hotels can ask reception to call the team.
Hidden disabilities and the Sunflower lanyard
If you use a Sunflower lanyard, register at the assisted travel desk before security. The team agrees the help you need and gives you a tag. You can use the assisted lane at security and immigration if you wish. The lanyard does not give automatic access to the Express Lane. A quiet Sunflower Room is available airside.
More support
- A Changing Places toilet with a hoist is in the departure lounge; request access at the assisted travel desk.
- Blue Badge holders get the first 30 minutes free in Premium Set Down, and every car park has Blue Badge bays.
- The Civil Aviation Authority explains your rights to assistance.
Questions travellers ask
How do I book assistance at Birmingham Airport?
Through your airline or tour operator, ideally when you book and at least 48 hours before travel. Then register at the assisted travel desk on the day.
Where is the assisted travel desk at BHX?
On the ground floor of the terminal, between Costa and SPAR, before security.
Sources
Last checked 13 October 2026. Spotted something out of date? Details at the airport change often; the airport's website and your airline have the final word.